In case of an emergency

The first thing you will want to do is Dial 911.

What should you tell the 911 dispatcher?

  • A description of the incident: Please be as concise as possible and make sure to describe the patient's condition (i.e. alert, unresponsive, etc.)
  • Information about the patient: Give the patient's age and gender, if known.
  • Location of the incident: Please give a detailed location. If possible, have a bystander wait outside for EMS to get to the scene. Remember when calling from a cell phone tell the dispatcher what county you are located in to make sure you have the correct 911 center.  

Answering the Dispatcher's Questions

Remember to stay on the line until the dispatcher tells you to hangs up. The dispatcher may need more information from you after dispatching EMS. Make sure you speak calmly and slowly so the dispatcher conveys the correct information to EMS. Follow the directions that the dispatcher tells you to do. 

While You Are Waiting for EMS to Arrive

  • Give first aid, only if you are trained to do so.
  • Your safety is your number one priority. If you feel unsafe, leave the scene until law enforcement arrives. Otherwise, do not leave the patient.
  • Help is on the way, so remain calm. When EMS arrives, let the EMTs care for the patient appropriately. Do not get in the medics' way unless they specifically ask you for help.